Terms and Conditions

Minor Order Modifications

Qualification:Modifications involving minor adjustments where the price difference is less than 100 Riyals.

Processing Time:Minor modifications are expedited and processed on the same day.

Delivery:Modified orders are dispatched and delivered within the current week.

Refund Difference:Any remaining balance owed back to the customer will be processed upon standard internal approvals within 5 business days.

Full Order Cancellation

Procedure: Customers can request a full cancellation directly through our Email

Processing Time: Order cancellations require routing through both our Accounting and Website operations teams, taking up to 5 business days.

Refund Processing: Upon successful cancellation, the full refund (or remaining balance) will be transferred back to your payment method within 5 business days following internal approvals.

Payment

Payment is collected at the time of checkout through the payment methods available on the store.

We do not store your full card details on our servers.

Returns and exchanges

You may request a return within the return window stated on the product page, provided the item is unused and in its original packaging.

To start a return, contact us with your order number and the reason for the return.

Changes to these terms

We may update these terms from time to time. The version published on this page is the one that applies to your order.